BizAgent for online shops
Every order query on your shop's WhatsApp, answered. Or you know about it.
Customers from Instagram, Facebook, Daraz and your website all end up on one WhatsApp number. Your team answers price checks, COD orders and “where is my parcel?” all day, and some chats get buried. BizAgent reads every chat and every team reply, and tells you which customers are still waiting.
What you will see
What BizAgent tracks for online shops
Reported for the team as a whole, on your own WhatsApp and in the dashboard.
- Order and delivery queries still unanswered, and for how long
- Complaints about late, wrong or damaged parcels, before they become reviews
- Bulk and repeat buyers (hot leads) waiting for a rate
- Your team's average first-reply time, per day and per week
- What customers ask about most: delivery, sizes, prices, returns
Real situations
What happens today, and what you would hear
Customer message
“Bhai mera order 1043 kahan hai? 5 din ho gaye.”
What your team did
Nobody replied. The chat got buried under 80 new order messages.
What BizAgent tells you
Tracked as an open Support query. After 2 hours you get an alert: “Order 1043 query unanswered for 2 h.” It shows in today's report until your team replies.
Customer message
“Assalam o alaikum, 50 piece ka order chahiye, rate kya hoga? Delivery Karachi tak?”
What your team did
Seen, but no rate sent. The team was busy packing the day's COD orders.
What BizAgent tells you
Sorted as Bulk order, scored 86 (hot). “Hot lead waiting 2 h” reaches your WhatsApp, so you can step in before the buyer orders elsewhere.
Customer message
“Parcel khola to size galat hai. Return kaise hoga?”
What your team did
Replied “we will check” and the chat went quiet.
What BizAgent tells you
Sorted as Complaint. It stays on your open-complaints list and in the daily report until someone actually answers the return question.
FAQ
Questions from online shops
We get orders from Instagram and Facebook too. Does BizAgent read those?
BizAgent reads your business WhatsApp number and email. Most shops in Pakistan move Instagram and Facebook buyers to WhatsApp to confirm the order, so those conversations are covered once they reach WhatsApp. Instagram and Facebook inboxes are not connected directly.
Will it reply to customers or confirm orders by itself?
No. Your team keeps replying as they do now. BizAgent only tells you what is unanswered or slow. If you want to step in, it drafts a reply and sends it from your business number only after you say send.
Other businesses
BizAgent for other teams
Clinics, labs and consultants
Front-desk staff handle bookings, report queries and complaints on one number. You do not see the angry patient until they stop coming.
Read more →Real estate and travel agents
Your agents answer dozens of enquiries a day. You cannot tell which serious buyers got a fast reply and which went cold.
Read more →Service firms and distributors
Quote requests, orders and supplier emails land in one shared email inbox that three people check. Some get answered twice, some never.
Read more →Stop guessing. See how your team handles every customer.
We are onboarding a small group of owners in Pakistan and the Gulf on a free 30-day pilot. Setup takes one short call, and your team does not need to change anything.