Terms of service

1. The service

BizAgent reads the WhatsApp number and Google account you connect, including the replies your staff send from them. It sorts and summarises messages, tracks which customer queries are answered and how quickly, runs the rules you set, and reports to you through your private WhatsApp agent chat or email. Each account is for one business owner; staff who answer the connected number or inbox do not get access.

2. Your approval

BizAgent sends emails, WhatsApp messages and calendar invites only when you ask for them and approve the draft, or when you have set a rule's action to Automatic. You are responsible for messages sent with your approval or by rules you set to Automatic.

3. WhatsApp connection by QR code

Connecting by QR code uses an unofficial method that is not approved by WhatsApp. WhatsApp may limit, suspend or ban numbers connected this way, especially numbers that send bulk or unsolicited messages. BizAgent reduces this risk (no bulk or broadcast sending, daily limits for new contacts) but cannot remove it. By choosing QR mode you accept this risk. The Meta webhook option uses Meta's official platform.

4. Your team and connected accounts

• You must own or be authorised to connect the business number and Google account you connect.
• You must tell your staff that these business channels are monitored, and follow the employment and privacy laws that apply to you. Do not connect staff members' personal numbers or email accounts.
• Reply tracking works only for replies BizAgent can see. With the Meta webhook option, replies sent from another tool are seen only if that tool forwards them to BizAgent. Replies sent from personal numbers or other email addresses are not seen.

5. Acceptable use

• No spam, bulk or broadcast messaging, and no messaging people who asked you to stop.
• No unlawful, deceptive or harmful content.
• Follow the WhatsApp Business, Meta and Google terms that apply to your accounts.
• Do not try to access other owners' data or disrupt the service.

6. AI output and reports

Categories, scores, summaries, drafts, reply times and reports are generated automatically and can be wrong or incomplete. Review drafts before you approve them. Do not use BizAgent's reports as the only basis for decisions about individual staff members. You can correct a category at any time and BizAgent will learn from it.

7. Plans, pilots and payment

Plans are billed monthly in advance. Free pilots last 30 days and convert to a paid plan only if you choose. Usage above your plan's limits is charged as shown in the dashboard before it applies. You can cancel at any time; the plan stays active until the end of the paid month.

8. Availability and liability

We work to keep BizAgent available but do not guarantee it will be uninterrupted. WhatsApp, Google and our AI provider are third-party services outside our control. To the extent the law allows, our total liability is limited to the fees you paid in the three months before the claim.

9. Ending the service

You can close your account at any time. We may suspend accounts that break these terms. After closure your data is deleted as described in the privacy policy.

10. Contact

Questions about these terms: hello@bizagent.pk.