Features
Reads every chat your team handles, so you only decide.
BizAgent combines your business WhatsApp, Gmail and Calendar into one view, understands every message in your customers' language, tracks how your team replies, and brings you only what needs you.
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See what your team is doing
Every conversation your team handles, without reading every chat.
Unanswered queries and reply times
Every question, complaint and lead is tracked until your team replies, from any phone or tool they use.
- Alert when a query or hot lead waits too long
- Average first-reply time and top issues
- Open complaints at a glance
Every conversation in one place
WhatsApp chats and Gmail threads your team handles, side by side and matched to the same contact.
- Short summary of every thread
- Filter by channel, category, urgency and status
- Contact history in one timeline
Dashboard and reports
Your day at a glance at app.bizagent.pk, on desktop or mobile browser.
- New leads, open complaints, unanswered queries
- Daily report on your WhatsApp
- Message volume and reply-time trends
- Soon Weekly report
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Understand and sort
BizAgent reads every message like a manager who knows your business.
Your own categories
You define the categories that matter, such as Orders, Appointments, Complaints or Suppliers. BizAgent sorts every message into them.
- Fix a category with one tap and BizAgent learns
- Works in Urdu, Roman Urdu, English and Arabic
- Mixed-language messages understood
Lead scoring 0–100
Every potential customer gets a score with a reason: budget, urgency, intent.
- Hot, warm and cold at a glance
- See why a lead is hot
- Hot leads can alert you instantly
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Act, with your approval
BizAgent watches and alerts. You decide when to step in.
Rules and actions
Plain rules like “When a complaint arrives, alert me and create a task.”
- Each action is Ask me first (default) or Automatic
- Create tasks, alert you, score leads, track support
- Reminders before tasks are due
- Soon Draft replies and calendar invites from rules
- Soon Test a rule against recent messages
Tasks and review queue
Everything waiting for you in one list: drafts to approve and follow-ups to do.
- Approve in the dashboard or on WhatsApp, same result
- Edit a draft before it goes
- Full audit log
Your private WhatsApp agent
BizAgent reports to you in a separate chat on your own WhatsApp.
- Urgent alerts and a daily report on your team
- Ask: “Which complaints are still open?”
- Step in: “email Ali the price list”, then approve the draft
- Soon Calendar commands: “book a meeting with Ali at 3”
- Soon Voice notes
Connections
Works with the tools you already use.
Your team keeps the number, the Gmail and the habits they have today. BizAgent connects to them; it does not replace them.
Connect your business number by QR code, which also sees your team's replies, or by a webhook on your own Meta developer app (your support tool must forward sent replies for reply tracking). One-click official WhatsApp is on the roadmap.
Gmail
One Google sign-in. BizAgent reads and sorts your email and can send from your Gmail after your approval.
Google Calendar and Contacts
See meetings alongside messages and match senders to the contacts you already have.
Stop guessing. See how your team handles every customer.
We are onboarding a small group of owners in Pakistan and the Gulf on a free 30-day pilot. Setup takes one short call, and your team does not need to change anything.