BizAgent for clinics, labs and consultants
Know which patients your front desk has not answered.
Reception handles appointment requests, report queries and complaints on one WhatsApp number while also managing the waiting room. Patients who wait too long simply go to another clinic or lab. BizAgent reads every chat and reply, and tells you which patients are still waiting and which complaints are still open.
What you will see
What BizAgent tracks for clinics, labs and consultants
Reported for the team as a whole, on your own WhatsApp and in the dashboard.
- Appointment and booking requests nobody has confirmed
- Report queries that got “we will check” and nothing after
- Complaints, with urgency, until they are resolved
- Average first-reply time at the front desk
- The most common questions, so you can fix the cause
Real situations
What happens today, and what you would hear
Customer message
“Third time asking for my report. Very bad service, I will go to another lab.”
What your team did
Reception replied “we will check”, then the chat went quiet.
What BizAgent tells you
Sorted as Complaint, urgency 5. You get an instant alert with a one-line summary, and it stays open until the report is sent.
Customer message
“Dr sahab ka appointment kal shaam ka mil sakta hai?”
What your team did
No reply for 3 hours during a busy OPD.
What BizAgent tells you
Tracked as an open Appointment request. It appears in your alert and daily report as unanswered, so it does not get lost.
FAQ
Questions from clinics, labs and consultants
Do you store medical records?
BizAgent stores the WhatsApp and email messages it reads so it can track and report on them, and nothing else. It does not connect to your clinic software. Data is kept per owner, and you can ask us for a copy or to delete it. See the privacy policy for details.
Does my receptionist need to install anything?
No. Reception keeps using the same WhatsApp number and phone. BizAgent connects once, in the background, and reports only to you.
Other businesses
BizAgent for other teams
Online shops
Your team answers order questions, price checks and delivery complaints all day. You only find out about the missed ones when a customer posts a bad review.
Read more →Real estate and travel agents
Your agents answer dozens of enquiries a day. You cannot tell which serious buyers got a fast reply and which went cold.
Read more →Service firms and distributors
Quote requests, orders and supplier emails land in one shared email inbox that three people check. Some get answered twice, some never.
Read more →Stop guessing. See how your team handles every customer.
We are onboarding a small group of owners in Pakistan and the Gulf on a free 30-day pilot. Setup takes one short call, and your team does not need to change anything.