Privacy policy

1. Who we are

BizAgent (“we”, “us”) provides the service at https://bizagent.pk and https://app.bizagent.pk. You can reach us at hello@bizagent.pk.

2. What we collect

• Account details: your name, email, phone number, business name, time zone and plan.
• Connected messages: WhatsApp messages on the business number you connect, and emails, calendar events and contacts from the Google account you connect. This includes the messages customers send and the replies your staff send from that number or inbox.
• What BizAgent creates: categories, summaries, lead scores, open and answered status of queries, reply times, tasks, drafts, rules, reports and the audit log of approvals and sends. Reply times and reports are for your team as a whole; BizAgent does not build profiles or scores of individual staff members.
• Connection secrets: access tokens and keys, stored encrypted and never shown again.
• Basic technical data: logs needed to run and secure the service. This website itself uses no tracking cookies.

3. Why we use it

Only to provide BizAgent to you: to sort and summarise your messages, track which customer queries have been answered and how quickly, score leads, run your rules, alert you and report to you, draft messages you ask for and send them after your approval, and to bill you. We do not use your messages or contacts to advertise to you or to anyone else.

4. Who processes it

• Meta (WhatsApp) for messages on your connected number and your owner agent chat.
• Google for Gmail, Google Calendar and Google Contacts, using only the permissions you grant.
• Our AI provider to classify, summarise and draft messages. Data is sent only for that purpose.
• Our hosting provider to store data securely.

Chats with WhatsApp agents are not end-to-end encrypted in the way personal chats are.

5. Google user data

BizAgent's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We use Gmail, Calendar and Contacts data only to provide the features you see in BizAgent, and we do not transfer it to others except as needed to provide those features, to comply with law, or with your consent.

6. Your customers' messages

You are responsible for having a lawful basis to process your customers' messages. BizAgent respects opt-outs: if a contact asks not to be messaged, BizAgent will not send to them without a clear warning to you.

7. Your staff

BizAgent reads the replies your staff send from the business number and inbox you connect, to tell you which queries are answered and how quickly. Only you, the account owner, can see BizAgent. You are responsible for telling your staff that these business channels are monitored, and for following the employment and privacy laws that apply to you. Do not connect staff members' personal WhatsApp numbers or personal email accounts. We do not use staff messages for any purpose other than providing BizAgent to you.

8. How long we keep it

We keep your data while your account is active. When you disconnect a channel we stop collecting from it. When you close your account we delete your data within 30 days, except where the law requires us to keep it longer.

9. Your choices

• Disconnect WhatsApp or Google at any time from the dashboard.
• Ask us for a copy of your data, or to correct or delete it.
• Revoke BizAgent's Google access at any time from your Google account settings.

10. Changes

If we change this policy in a meaningful way we will tell you by email or in your agent chat before the change takes effect.